Shipping Orders

Upon receiving the completed order, and payment is processed, Orders will shipped within 24 hours, unless noted at the time order is placed or if you receive an email notice that an item in your order has been delayed.  Pre-orders or items that are marked online as “Backorder” will ship at a future date. Any expected delivery dates that may be given are only estimates. Orders can be delayed due to verification or time of order being placed.  Orders may be delivered in separate shipments.  All purchases through are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier.


Your order will be shipped within 24 Hours. Once your order has been shipped you will receive an email with further details.

Order Delivery Time:


Destination Delivery Time
Canada 3 – 5 Days
U.S 4 – 6 Days
Europe 4 – 6 Days
Africa 5 – 7 Days
South America 5 – 7 Days


Delivery Address

A complete and correct delivery address is critical. Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders. Occasionally packages are returned to Hadisy as undeliverable. When the carrier returns an undeliverable package to Hadisy, please contact Hadisy to make arrangements for reshipment.

Distribution Centre

Most orders will be processed by Hadisy, and shipped directly from our distribution center in Casablanca.


Estimated Delivery Dates

If a product is labeled as being on “Backorder” or “Pre-order” status, and if an estimated date is available, we will indicate the shipping/back-in-stock date when purchasing your item. We cannot, however, guarantee the date of arrival listed.


International orders

Purchases sent to addresses outside of Morocco may be assessed local taxes, duties, etc. upon arrival. The shipping firm that delivers the package may likewise impose additional brokerage fees or other surcharges as part of the customs and tax process. For more information regarding international shipping, please visit the International shipping page.